Frequently Asked Questions

Hotel is a cloud-based, all-in-one property management platform that centralises reservations, front desk operations, housekeeping, billing, POS, CRM and multi-property reporting into a single, focused workspace.

Hotel is built for property owners, general managers, front-desk teams, housekeeping supervisors, revenue managers and finance staff.

Yes. The multi-property module lets regional managers and HQ teams standardise workflows, compare KPIs across locations and consolidate reporting — all from one central account.

Yes. Hotel synchronises real-time inventory across direct bookings, OTA channels, walk-ins and group reservations. A built-in channel manager prevents double-bookings.

The portfolio dashboard lets you view occupancy, RevPAR, room readiness and channel performance for each property side by side without switching accounts.

Yes. Housekeepers receive real-time room assignments on mobile devices. Supervisors can track dirty, clean, inspected, blocked and maintenance room states from a live floor-map view.

Yes. The integrated POS module handles dine-in, room-service and bar orders. Charges post directly to guest folios, eliminating manual reconciliation.

We offer a guided demo session tailored to your property type and team size. Contact us to schedule your session.

Yes. Plans scale with your operations. Upgrades take effect on the next billing cycle with no service interruption.

No. Your subscription covers all core modules, software updates, cloud hosting and standard support. Optional add-ons are clearly listed and priced separately.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our infrastructure runs on SOC 2-certified cloud data centres with independent security audits conducted annually.

Yes. Full database backups run daily and incremental backups run every hour, retained for 30 days. Point-in-time recovery is available on enterprise plans.

Yes. Hotel runs entirely in the cloud — no local server installation required. We maintain 99.98% uptime SLA backed by redundant infrastructure and auto-failover.

Yes. Hotel integrates natively with Stripe, Razorpay, PayU and major POS payment terminals.

Yes. The built-in channel manager connects to Booking.com, Expedia, Airbnb, Google Hotel Ads and 60+ OTA channels via two-way XML and API feeds.

Yes. A RESTful API with comprehensive documentation is available on Growth and Enterprise plans for connecting accounting software, smart door locks and custom BI platforms.

Yes. Every new account includes a structured onboarding programme covering data migration, property configuration and guided department training.

Yes. Priority and Enterprise plan customers have access to 24/7 live support via chat and phone. All plans include email support with a guaranteed response within one business day.

You can reach us via the in-app help chat, by emailing support@bookinn.in or by calling our support line. You can also visit our contact page to submit a request or book a call.